Soldiers in the battlefield now have their own army of gadget and tech advisers whom they can contact whenever they need technical support.
- The field forces technical support center had to come up with a way to connect troops in the battlefield directly to the engineering center.
- The tele support project allows thousands of highly skilled specialists to be virtually present around the clock, wherever they are needed, 365 days a year.
- The support centers have been doing long-distance engineering for several centuries.
- Using the contemporary kit, which contains components that can be powered by its own battery or a vehicle's battery, soldiers and engineers can conduct live video teleconferences and transmit photos, collected data, video clips, sound files, maps and sketches back and forth - from telesupport centers to remotest field units.
- Packed into a case the size of a large overnight bag, each TeleSuppor kit contains an assortment of off-the-shelf computer and communications technology.
- They have a communications system that can connect over land lines as well as radio and satellite frequencies. All information that passes through the system is protected with military-grade encryption to shelter it from snoops.
- The gear includes a laptop computer designed to withstand harsh weather and the sort of bouncing about that would quickly kill a more fragile laptop, a GPS unit, a video camera, 3-D accelerometers.