Wednesday, September 29, 2004

Instant messaging

Instant messaging may be regarded as a waste of time in many corporate offices, but new studies suggesting that it can increase productivity may open the door for widespread adoption at work. But whether it’s a drain on human resources or a boon to the bottom line, for some, instant messaging means a clear path to big profits.

Because the communication tool has long been perceived as a toy for teens and fast-typing chatterboxes, only 18 percent of Fortune 500 companies currently use instant messaging (IM) to supplement corporate interactions.
  • Instant messaging is an incredibly important technology that's still in its infancy
  • Fast networks are changing the way we do business
  • It can be an effective communication tool
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